1 reviews | Active since Apr 2020
Mamosa Moema
I'm a 66 yrs old woman . I paid my subscription after being reconnected. I made an immediate payment that cost me R7.50. It was just a waste of time and energy. I called and set my proof of payment with my customer number around 3 on the 5th, same day I've paid Nothing happened. Unfortunately it was loadshedding from 4 to 22.20. In the evening. That's only when I could make contact again with DSTV because they still didn't reconnect me. I called again, remember I'm loading airtime, you'll wait in the queue, I have initially spoken to Noluvuyo, who gave an attitude, she made hold on even when I have told her I don't have enough airtime, eventually I was cut off. I loaded R20 rand airtime, then called again, I spoke to Nokwazi, I told Har the story thar I don't have enough airtime, she told me she doesn't have the right to call me, I then asked for the manager, I think she deliberately put the receiver on the side to make me think she has transferred me to the manager, knowingly that they just knocking off at 23 hours..I tried the what's up it keeps giving answers that are satisfactory or of any help because they seem automated to fool people I ended up giving up because there's no use of resorting to the what's up conversation. What kind of service is this? Am I going to be compensated for a day lost without viewing even I've paid?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Thank you for your payment.
Please note that payment has been allocated into your DStv account and the account is now up to date.
The reason the payment did not reflect into your DStv account as you made an immediate payment, it is because you have used an incorrect payment reference.
Please note that you need to use your DStv customer reference number ***5 instead of using M Moema when making payments for your DStv account, so that it reflects immediately.
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Thank you for your payment.
Please note that payment has been allocated into your DStv account and the account is now up to date.
The reason the payment did not reflect into your DStv account as you made an immediate payment, it is because you have used an incorrect payment reference.
Please note that you need to use your DStv customer reference number ***5 instead of using M Moema when making payments for your DStv account, so that it reflects immediately.
Kind Regards,
DStv: Hello Peter Team
Best regards,
