Maltichoice poor service

I am a customer of Dstv for a long time but they dont treat one as such. Last month on the 7th I called DSTV to suspend one of my decoders because I was going to be out of town for the whole month. The lady who was helping me told me that it will be suspended. I was surprised this month when they disconnected my services and when I enquire they told me that I owe them and before I make payments I won't get a picture. Then I checked and told them that I called to say they should suspend one of the decoders and why was it not suspended thats when Linathi told me they don't know but they will investigate and they will come back to me after 2 hours but she didn't call me back. I called them again after 5 hours to ask and Sibahle told me that she will ask what is the problem and also she vanished. It's now 2 days and no one came back to me to explain what happened. Their service is poor and they employ uncompetitive people who does not know what they are doing in the meantime we suffer because of their mistakes. We need companies who will compete with Maltichoice Dstv so that they can pull up their socks.