Malosi Kutumela-line manager at Randburg c

I have never felt so humiliated and undermined in my entire life. My DSTV account was suspended for the month of August-September Due to non-payment. I was then advised that I should make a payment of R414, I then made a payment of R420 on the 23rd of September. I received an sms thanking me for payment and that my services were reconnected. This morning I woke up to my services being disconnected without prior notice or explanation. I then contacted the Randburg contact centre and was informed that I have to pay an amount of R168, which I had no idea that I had to pay. I then asked for a manager however I spoke to a condescending, undermining, patronising person who had no regard for the bad service that I was offered by the company. He even threatened to disconnect the services again as I informed him that I will not make any payment for something I wasn't aware of. After a long argument I then agreed to pay the amount and he said he will reconnect the line, when I got home the line was disconnected again after he said he will reconnect. The Service I received today was extremely poor and unprofessional.