ML
Mofolo L

1 reviews | Active since Nov 2016

07 Nov 2016, 05:49

Malicious blacklisting for their mistake

<p>I started on dstv in July 2015,and the geniuses over there set my account up in a way that i had to pay the subscription twice every month(i only have one decoder),my account would be suspended every second day and i would have to call their client care to get it back on,and they would add a reconnection fee as a sweetener.I then requested closure of my account as i was not willing to pay twice every month,three times if you count the airtime.I thought that this was over only to find out this year while i was applying to buy a house that i have been blacklisted by multichoice and therefore do not qualify.I called multichoice and now they see that they had made a mistake,infact they owe ME 200.so now no house.Thanks dstv</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 07:39
Official

Dear Mofolo Lelosa

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 12:05
Official

Dear Mofolo Lelosa

Apologies for the inconvenience this has caused.

Kindly note that Multichoice does not list customers on ITC but only submits customer's payment records to all the credit bureaus for credit score as per CPA rule.

With that being said, we have referred your query to our finance department to request for credit update to be done on your profile. It will take 7 working days before the total update is completed with the credit bureau.

Regards

Elna