SB
Stephan B
1 reviews | Active since Jul 2015
25 Jul 2015, 15:12
Making upgrading unnecessarily hard
I use to be able in the past to upgrade from the Select 2 package that I am on to the Full Package for short periods of time, since not everyone can or want to pay the steep monthly premium for the full package.<br> This afternoon when I phoned the DSTV customer service the lady told me that I first have to go to a Pick & Pay and pay an amount of R69 Rand \by hand"before she can upgrade me.<br> When I heard this"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Jul 2015, 12:58Hello blompie,
We do apologies for the inconvenience you experienced in this regard.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Your suggestion will be escalated to the relevant department for consideration.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Your suggestion will be escalated to the relevant department for consideration.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply27 Jul 2015, 12:58
Official
Hello blompie,
We do apologies for the inconvenience you experienced in this regard.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Your suggestion will be escalated to the relevant department for consideration.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Your suggestion will be escalated to the relevant department for consideration.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,