1 reviews | Active since Sept 2016
Making promises to resolve an issue,but not actually doing it
It takes DSTV now close to 3 weeks to resolve a matter of decoder plans that are still listed on the credit register under my name even though 4 out of the 5 has expired between 2018 and 2021 and are fully paid up. An agent Duduzile advised me via an email on the 25/07/2022 that they have submitted documentation through to have 3 out of the expired 4 removed from my name on the credit register. received my new report and not one has been removed. Logged a hello peter review received a call last week on the 31/07/2022 and the lady told me that i only have one plan active on their system, so they fail to actually understand that my query/concern is not what is on my account at DSTV, but the matter that they still listing me on the credit register for 4 expired decoder plans and not doing 1 bit of effort to actually remove these expired decoder plans from my name on the credit register.