1 reviews | Active since Jan 2015
Making it difficult to sign up
I enquired about a new account yesterday for the deal advertised for R899 for 24 months including installation and the explora. The call centre agent advised someone will call me back to debit my account and take the order within 24 hours. It has now been 30 hours and when I called again another call centre agent just told me it will take 72 hours before someone gets back to me and the order will only be placed then.<br> <br> Why are you making it so hard and the procedure so long to join DSTV? I don't understand how there isn't a direct contact number for a call centre that deals with new Business? I was hoping to get a new account, my box and installed as soon as possible but if I have to wait 72 hours just for someone to get back to me so I get signed up then I am not very hopeful.<br> <br> Not even joined yet and I am already a unhappy customer. Things can only get better from here I guess.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
