Making clients feel insignificant

Good day

I'm not sure if this is curse or something. I've never ever in my life asked for anything to be done on my account with multichoice and get joy the first time it would be a miracle. I always have to waste my time and call the call centre more than twice to get my query resolved. I hate this really, it's flippin annoying.

I made a payment dd:17/11 to get my acc reconnect and I still cannot watch TV till today. I'm getting the error: No communication from primary decoder. I don't know why I'm getting that error because i requested for the extra view service to be disconnected amonths ago.

I had to struggle to get the exta view service to be activated, had to struggle against to get it disconnected, now this!

I need this sorted out now!!