GW
George W
1 reviews | Active since Feb 2012
17 Feb 2015, 05:24
Major Incorrect Billing
On 16 January 2015 Multi-Choice incorrectly debited my account for R1803 instead of R740 which they acknowledged by e-mail was an error on their part and asked me to get my bank to reverse it and pay the correct amount. Now on 17 February 2015 they have debited me with an amount of R3001 instead of R740. This is not only a fictitious amount but must surely constitutes ***** as I never ever agreed to such an amount being debited to my account, but only to the normal R740. Does anyone know who the Ombudsman is so that I can also report this ******* action. I have sent them an e-mail as well as a fax to inform them that I have instructed my bank to reverse this immediately and also cancel all debit orders against my account as well as to stick their service up their jumpers with immediate effect after 20 years of using it.
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DStv (MultiChoice)'s replyOfficial
17 Feb 2015, 10:10Hello hgw ,
Reverence is made to our telephonic conversation in regards to the amount debited from your account.
We confirmed the reason for the amount debited from your bank account and that you have instructed your bank to reverse the amount debited.
We also agreed that we will reverse the billing on your account and credit your account with the bank changers that was charged to your bank account for the reversal of the debit order.
Please be advised that you need to make a manual payment for this month's subscription.
We have re-escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. We hope you will give us the opportunity to correct the service you have received to date.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reverence is made to our telephonic conversation in regards to the amount debited from your account.
We confirmed the reason for the amount debited from your bank account and that you have instructed your bank to reverse the amount debited.
We also agreed that we will reverse the billing on your account and credit your account with the bank changers that was charged to your bank account for the reversal of the debit order.
Please be advised that you need to make a manual payment for this month's subscription.
We have re-escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. We hope you will give us the opportunity to correct the service you have received to date.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply17 Feb 2015, 10:10
Official
Hello hgw ,
Reverence is made to our telephonic conversation in regards to the amount debited from your account.
We confirmed the reason for the amount debited from your bank account and that you have instructed your bank to reverse the amount debited.
We also agreed that we will reverse the billing on your account and credit your account with the bank changers that was charged to your bank account for the reversal of the debit order.
Please be advised that you need to make a manual payment for this month's subscription.
We have re-escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. We hope you will give us the opportunity to correct the service you have received to date.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reverence is made to our telephonic conversation in regards to the amount debited from your account.
We confirmed the reason for the amount debited from your bank account and that you have instructed your bank to reverse the amount debited.
We also agreed that we will reverse the billing on your account and credit your account with the bank changers that was charged to your bank account for the reversal of the debit order.
Please be advised that you need to make a manual payment for this month's subscription.
We have re-escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings as we continually strive to improve our service, feedback such as yours is extremely valuable. We hope you will give us the opportunity to correct the service you have received to date.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,