Magazine

<p>I have requested my monthly magazine to be delivered to my home address with the call centre spoke to Mduduzi Nhleko - 3 March 2016, I called back again annd spoke to Zanele Cetywayo - 5 May 2016 - Case No:***, I called to do a follow up and spoke to Siphokazi Magalela - 12 may 2016 @ 09:02 and had been on the line for over 25 minutes until she advised that there is nothing she can do but just log a case once again, I then asked to speak to a manager and she called Michelle Muleya(Supervisor) who also advised that there is not much that she can do but log a case. I then advised her that she is a supervisor there Im the client and its her duty to address my concerns as nothing has been happening to my complaint and she was like Hoo Eish on the phone if a supervisor speaks to a client like this over the phone how can she expect the agents to be professional when she herself is not. I requested that she gives me details of the person she will escalate my concerns to and she advised that she is not aware who is the manager on duty and I told her to go and find out and she stated that she will escalate the matter to Ursula Psafferott I asked to speak to her manager and she stated that she is in a meeting and that she will cc me on a email to her.</p> <p>I feel that Michelle Muleya(Supervisor) must be disciplined for the manner in which she has spoken to me as a client of multi-choice, and if she tries and denies andy of the points I have raised you can go login and listen to the conversation between myself and her and hear the manner in which she spoke to me. I find her arrogance totally unacceptable and feel that this should be something that management should address with her with immediate effect. The call s****ed at about 09:02 and the agent that picked up was Siphokazi Magalela. I will also add this to other social media sites and include the relevent parties that participated in not address my concerns as urgent.</p>