MADNESS!! BLACK FRIDAY SPECIAL DISSAPEARED WITH THE DEVICE.

WORST experience ever. I sms’ed SAVE for the price-lock for the DSTV explorer (Black Friday special) and on the 09 Dec 2019, the agent gave me a call. The device was meant to be delivered before 20 Dec 2019. The Black Friday special was special alright because my device disappeared with it. After calling the customer services multiple times with no assistance, DSTV agent told me to sms SAVE again for the price-lock guys to call back (mind you its money every time you sms). After sending too many to count sms’s an agent gave me a call and that was the start of MADNESS. The agent couldn’t help me, the other PUT ME ON HOLD +20 min as I was asking questions she clearly couldn’t answer and eventually after sending more sms’s an agent eventually gave me call and a despatch number to track the device, only to discover that the device was returned back to the warehouse. I called the customer services again and informed them that my device was returned due to incorrect address given to the courier company. They agent claimed that that’s not true and I confirmed my details again. The agent couldn’t help me and requested that I send an sms to be called back by the price-lock department. Tuesday 21 Jan 2020, I sms’ed again and spoke to Alise from price-lock and she informed me that the matter is fixed and I would receive my device on 24 Jan 2020. Thursday 23 Jan 2020, I called the customer service to confirm that indeed my device has been dispatched. The agent gave me a device and dispatch number, only to realise later that he gave me the dispatch number that indicated that the device was returned back to the warehouse. Friday 24 Jan 2020, send a sms to price-lock and an agent called (if only they were this quick in solving problems). She informed me that my initial application wasn’t completed by Ayanda and that it was internally declined IMAGINE. She then said she will escalate the matter and call me back before the end of the day (if only I put away R1 every time I heard that from DSTV agents, I would have been the new owner of Multichoice by now). Friday 24 Jan 2020, I called the customer service and the agent couldn’t track the device number which was given to me by one of them yesterday on the system. MADNESS!!!!!!!!!!!! • They chow our money with every sms sent. • Why a company as big as this, doesn’t link it’s systems is MADNESS • Why one can’t call the price-lock department is MADNESS • Why customer services can’t transfer you to price-lock department is MADNESS.