MADE TO WAIT FOR SERVICES ALREADY PAID

I am very dissapointed in DSTV, onthe 1st of August 2018 I made two EFT payments to DSTV, one for my subcription and one for my box office account which I have been doing for the past years. On Saturday the 4th of August I wanted to rent a movie on Box office but hot a mesaage that I dont have enough mney in my account, so I phoned the call centre, Call centre states that the subcription is reflecting but not box office money. I must send through the proof of payment, Which I did. Consultant said after sending throuigh the proof of payment it will take an hour for it to refelect, up untill now absolute nothing.

On Monday we phoned again, just to hear that it is a problem on DSTV's side and that they are busy sorting it out, in the meanwhile me as a customer must be inconvieneced because of them because apparently they cannot allocate the money if it is not refelecting even though I have spoken to Standardbank ( which said payment was successfull) and sent through the proof of payment.

If we as clients are 1 day late with paying a subscription, the cut off the services, but now that the shoe is on the other foot I get messages , that it will be sorted out through due proccess .

I think its very unfair for me as a client to be made to wait for something I already paid for upfront. today is a week.

I understand now why more people are moving to netflix.