Made to feel like a ********

<p>On the 25th May i made a manual payment of R1948, I also requested if i am not mistaken for my debit date to be changed from the 02nd to the 25th (wasnt done). On the 02.06.2017 an amount of R2793,77 was deducted off my account. I then contacted the call centre on the 08.06.2017 not sure of the time unfortunately when i spoke to the 1st agent, Tshego, who explained that the money was received and the debit went off and i can contact FNB to have it reversed and most importantly that my dstv account was now in a credit and i would not need to pay for June, I proceeded to contact FNB who advised that there were insufficient funds in the account so it cannot be reveresed. i then called DSTV again and spoke to another agent Boitshogo (forgive the spelling) explaining the same thing i told Tshego the first time, and i was told the same thing about my DSTV account and i wouldnt have to pay for June and July, no mention of if the funds come back unpaid would this not be the case. (I could be mistaken though) but i highly doubt i missed that vital piece of info.. This afternoon i get an sms telling me i am in arrears of an amount of R1835,36 and to avoid my payment profile from reflecting negatively i need to make payment. I then called in and spoke to Mammi who kept me on hold for awhile and i put down, i then called again and spoke to an agent who i found to be very rude making me feel as if it is my problem and my fault that i'm in this situation. I explained to Zanele several times about what was said on two seperate occassions but her response was to explain how the process works. i told her its not my problem because i was informed by 2 DSTV agents the above mentioned and no one bothered to contact me after the 08th to say this was not the case, she then said i should've received a mail. i've gone through my history and there's no emails sent through. I was made to feel that this is my problem when i am going on information supp**** to me by agents that should know the entire process. I therefore did not budget for this amount that is outstanding. </p> <p>I am utterly disgusted in the way this was handled and i would like copies of all 2 recordings of my conversations with the team to prove my innocences. also i will make payment of this outstanding amount but i do feel it is totally unfair that due to lack of information or training on the agent's side i now need to scramble around for money i did not budget for. </p> <p>It sad that a customer is made to feel like a ******** when she was only going on the information provided to her by people she trusted to provide her with the correct information.</p> <p>Zanele i feel needs to also learn soft s****s, as i asked what she can do for me and in parrot fashion just repeated a process.. Not even a willingness to assist. and tells me the debit information has now been updated. after i requested twice for this to be done. No customer empathy at all.</p> <p>Please can these recordings be emailed to me on ********** <p> </p> <p>Utterly disappointed or disgusted... </p>