Made payment to wrong account and I have been told that my matter is being escalated.

I accidentally made a payment to my mother's account instead of mine, I called DSTV they said they will resolve my issue within 24hours, it's been almost 4 days now they keep saying they are escalating my issue to the higher department. My kids cannot even watch cartoons. I have been calling everyday and they just say they will escalate the matter. Please can someone help me since dstv is failing me.