Made numerous calls to the call centre and every time a different opinion and advice with regards to possible ***** on my account

Made numerous calls to the call centre and every time a different opinion and advice with regards to possible ***** on my account. Went to the walk in the centre in Randburg. No joy. Was advised to report to the ***** Dept. When enquiring about whom I should contact, I was told there was no ***** department. Asking to speak to the supervisor, I was told the person was not available. Quoting the ref number for calls made, I was told it does not exist. Out of desperation I called again and the person assisting me, managed to find the ref. An email with my concerns was sent to the helpdesk. No reply until today. Shame on you.