made me wait EVEN after payment

A couple of weeks ago I saw an ad about the DSTV Explora so I texted "Explora" as the ad asked. Due to the fact that I work full time now so I never get time to watch my favourite shows. So they called me in 72 hours as promiswd and I completed my application over the phone they even sent a text confirming that my application for one was successful all I had to do waa go to the nearest Multichoice and give them the documents that were needed. I did that,I went to the Multichoice in Maponya but when I got there the people who work there looked at me like I was speaking Greek and had no idea what I was talking about but they still took said documents from me and since I was changing from Compact to Compact Plus (the application on the phone said I was on pricelock) so they made me pay R535. Which I did.

Two whole weeks passed and no installation had happened so I texted "Explora" again hoping to talk to the lady who had helped me initially. They called again and I told her about my situation and she claims my documents had not reached her so the mishap happened at Maponya. So i sent them to her again and my case number is ********** 9. And gave me the number ********** .

Its been THREE WHOLE WEEKS no installation has happened and when I call this number i get put on hold .

Im very disappointed in Multichoice because i thought they were supposwd to make my life easier but they give me the run around and I paid the fee for the exra channels all the while thinking the price lock is going to cost me less. They made it seem convenient for me that's why I got it. But now Im even reconsidering everything. Ive called multiple times im always on hold I even googled a difference number to call. Still no help!!!!!! i need some form of assistance and clarity. Ive been a loyal customer for 5 years now paying loyally.