Made changes on my dstv account and none of those changes were done. Im so ****ed

Last month i made arrangements to cancel one of my account as i have notices my compact total been too high. I called customer service with my airtime, made arrangement to cancel once of the dstv account. The customer service agency confimed all is well i will be charged as per normal for my compact account. Guess what no changes/cancellation was done now i need to do the same exercise i did last week and call them again. And if i recall i will have to pay +-R700 because thats what im charged for two accounts and i made it clear they need to cancel one. The customer service at Dstv is evident useless and terrible.

Can someone call me back to amend my account again since your people are defeated to do a simple job.