Made an arrangement, now cancelled arrangment

Dear DStv customer, we've had to suspend your 24 months DStv contract due to non-payment. Please pay R2,548.01 & we'll reconnect you. Dial *120*68584# for payment options (Use ********** 5 as your reference).

You agreed to debit my account per month to catch up the short fall, which was your guys fault in the first place. I signed up for debit order and you guys decided not to debit my account. Sort this issue out immediately