SM
Shaun M
1 reviews | Active since Apr 2019
19 May 2020, 17:47
Mad service
Good day ivsend dstv emails over and over about my box office that does not work they dont contact me back i get charged for movies that i do not get 3 weeks now same thing they sed its my signal my signal is 85 86 my quality 100 my installer sed dstv did not load my pakage rite so dstv does not know how to fix the problem take my money and does not deliver a service they promised so dstv thank u for the service
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 May 2020, 18:05Hi Shaun Moore
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 May 2020, 18:05
Official
Hi Shaun Moore
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 May 2020, 22:23Hi Shaun Moore,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. Our records indicate the following movie (I Still Believe) was rented successfully on the 16.05.2020. The services are active properly and the Box Office service is also active correctly.
We will recommend that you also reset and format the hard drive of the decoder. Please do note when you Reset and Format the Hard Drive you will lose all your recorded content.
Please reset the decoder with the following steps:
· Press help button on remote control· Navigate to Setting· Scroll down to "System settings"· Press arrow pointing to the right· Scroll down to Reset Decoder Settings and press "ok" button· Scroll down to Reset to Factory Default and Format Hard Drive
After Reset and Fomat.
Installation Wizard
Step 1 Language - English
Step 2 Satellite - IS20
Step 3 Quick Set Up or Manual Set Up.
Select Manual Set Up
LNB Type - Uni-Cable-- If you have are using on own Satellite Dish and using an Explora decoder.
If you are living in a complex using a communal dish do not Reset and Format Hard Drive, kindly contact the body corporate of the residence.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. Our records indicate the following movie (I Still Believe) was rented successfully on the 16.05.2020. The services are active properly and the Box Office service is also active correctly.
We will recommend that you also reset and format the hard drive of the decoder. Please do note when you Reset and Format the Hard Drive you will lose all your recorded content.
Please reset the decoder with the following steps:
· Press help button on remote control· Navigate to Setting· Scroll down to "System settings"· Press arrow pointing to the right· Scroll down to Reset Decoder Settings and press "ok" button· Scroll down to Reset to Factory Default and Format Hard Drive
After Reset and Fomat.
Installation Wizard
Step 1 Language - English
Step 2 Satellite - IS20
Step 3 Quick Set Up or Manual Set Up.
Select Manual Set Up
LNB Type - Uni-Cable-- If you have are using on own Satellite Dish and using an Explora decoder.
If you are living in a complex using a communal dish do not Reset and Format Hard Drive, kindly contact the body corporate of the residence.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply19 May 2020, 22:23
Official
Hi Shaun Moore,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. Our records indicate the following movie (I Still Believe) was rented successfully on the 16.05.2020. The services are active properly and the Box Office service is also active correctly.
We will recommend that you also reset and format the hard drive of the decoder. Please do note when you Reset and Format the Hard Drive you will lose all your recorded content.
Please reset the decoder with the following steps:
· Press help button on remote control· Navigate to Setting· Scroll down to "System settings"· Press arrow pointing to the right· Scroll down to Reset Decoder Settings and press "ok" button· Scroll down to Reset to Factory Default and Format Hard Drive
After Reset and Fomat.
Installation Wizard
Step 1 Language - English
Step 2 Satellite - IS20
Step 3 Quick Set Up or Manual Set Up.
Select Manual Set Up
LNB Type - Uni-Cable-- If you have are using on own Satellite Dish and using an Explora decoder.
If you are living in a complex using a communal dish do not Reset and Format Hard Drive, kindly contact the body corporate of the residence.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. Our records indicate the following movie (I Still Believe) was rented successfully on the 16.05.2020. The services are active properly and the Box Office service is also active correctly.
We will recommend that you also reset and format the hard drive of the decoder. Please do note when you Reset and Format the Hard Drive you will lose all your recorded content.
Please reset the decoder with the following steps:
· Press help button on remote control· Navigate to Setting· Scroll down to "System settings"· Press arrow pointing to the right· Scroll down to Reset Decoder Settings and press "ok" button· Scroll down to Reset to Factory Default and Format Hard Drive
After Reset and Fomat.
Installation Wizard
Step 1 Language - English
Step 2 Satellite - IS20
Step 3 Quick Set Up or Manual Set Up.
Select Manual Set Up
LNB Type - Uni-Cable-- If you have are using on own Satellite Dish and using an Explora decoder.
If you are living in a complex using a communal dish do not Reset and Format Hard Drive, kindly contact the body corporate of the residence.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
SM
Shaun M's updateReviewer Update
22 May 2020, 04:44I reset the decoder now the box office ses it is not avalable in your region
SM
Shaun M's update22 May 2020, 04:44
Reviewer Update
I reset the decoder now the box office ses it is not avalable in your region