mad as hell for dstv pricelock center

the dstv pricelock center has made my life hell this past few days. . *** ... they say will call back regardin my acc. its been almost 2weeks no phone call .. they also toke the wrong amount off instulment for the past 3months but the adverts say its easy just get a pvr on pricelock ... noooooo its not that easy at all i has to pay over 1800 just to get the acc. up to date when it wasnt my fault coz they toke the wrong amount ... im really mad they unconvinced me in such a way .. they should stop advertise on this .. if its not that easy