SL
Sade L

1 reviews | Active since Mar 2012

04 Apr 2016, 06:42

MABALENG STAFF ARE LIERS

On Friday 01/04/2016 i went to Mabaleng branch to ask how much it will be to remove my dish and install in my new place, as i came into the door it was busy, there was a booth straight opposite the door, there was a lady there, training this guy. I asked if i could disturb as i saw they were busy i just had one question, she obliged and told me to go ahead.<br> <br> I asked about removal and installation, she said they were fully booked on that Friday however they can do it on Saturday, she actually got up and went t the back, I suppose to confirm this. She came back and asked me to write down all my details, Wrote my cell number and address where the removal will take place and I would drive down with the installer to the new place.<br> <br> I waited all day Saturday for the call, which i dint mind because we were busy with the move. Sunday I called in the morning when they opened and was told sorry they got busy but it will be done then, I specifically told the lady I don't want miss COTCSA and OPW its Sunday, she assured me Saturday will not repeat itself.<br> <br> I kept calling until I realised they were closed.<br> <br> If Mabaleng could not assist me, maybe because they were fully booked!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2016, 12:30
Official
Hello sadelanga,

Thank you for taking our call today. Please accept our apology for the delayed response.

As discussed, we have referred your query to the relevant department for further assistance. Kindly expect feedback directly from them.

Thanks again for taking your time to contact us. We value your support.

Should you require any further assistance, please don't hesitate to contacts us using one of the following communication channels below :

@DStvcare (twitter)
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Regards
Elna