NP
Nathan P

1 reviews | Active since Sept 2012

06 Apr 2018, 06:59

Ma se ****e

Worst Service Provider in the World

This is the worst service provider ever... Every month I have a billing issue, I've set up the a Debit Order for the 26th - today is the 6th of April the funds are still in My account the Debit Order still hasn't run... Today My services are disconnected whereas I called into Your Call Centre and was advised the Debit Order was successful. My Kids are Home without TV and all of this due to the incompetence of Dstv... I will furnish You with a Bank Statement proving there is more than enough funds available... You are ruining My profile and I'm going to take You to task... I will be considering alternative viewing solutions too... Julle Ma se ****e

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2018, 09:01
Official

Dear Nathan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Apr 2018, 11:43
Official

Dear Nathan,

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We tried calling you on *** but to no avail.

We confirm that the debit order not running was as a result on our side, which has since been corrected.

We have sine reinstated your services as requested.

Your account current reflects an overdue balance of R494.19, please confirm if we can collect the funds via an Ad Hoc debit order on FNB savings account *******8121.

Awaiting your response.

Kind regards

Boitumelo

Best regards,