Lying and *********** staff

<p>I have been requesting DSTV to remove my telephone number from their SMS list to receive payment reminders for almost 3 months now. Deposite numerous emails and visits to the DSTV service centre in Cape Town my number still hasn't been removed from you database.</p> <p> </p> <p>I have been promised feedback from various people including supervisors/managers but to this day I haven't heard anything back from them. On first visit to the service centre Wandile (supervisor) promised me that he will personally give me a call with feeback within 48 hours. More than a week later and I still haven't heard back from him. During my second visit I was again promised feedback but an escalation normally take 7 days... Classic tale over promise and under deliver!</p> <p> </p> <p>On my third visit I finally get to speak to Wandile again and he suddenly changes his story and use the excuse that he was ill. Doesn't he have a back-up?? It turns out Wandile was all talk and nothing was in fact done. A manager, Sean, has promised me feedback but as usually the case with DSTV.... nothing happened.</p> <p> </p> <p>PLEASE RESPECT MY PRIVACY AND DECISION TO BE REMOVED.</p> <p>STOP APOLOGISING AND START DOING YOUR JOB FOR A CHANGE.</p> <p> </p> <p>I have dealth with the following *********** employees.</p> <p>- Janine Benjamin (Case number ********** )</p> <p>- Tessa Tucker (Case number ********** )</p> <p>- Wandile (Cape Town Service centre)</p> <p>- Sean (Cape Town Service centre) </p> <p> </p> <p> </p> <p>CASE NUMBER: **********</p> <p><br />Thank you for your email. We apologise for the delayed response.</p> <p>Our records indicate that your details have been removed from our mailing list .</p> <p>We apologise for the inconvenience caused .</p> <p>Best wishes</p> <p>Tessa Tucker <br />The Multichoice Enquiries team </p> <p> </p> <p>______________________________________________________________________________________________________</p> <p>Enquiry Reference Number:<br />**********</p> <p>Dear ......,</p> <p>Thank you for your email. We apologise for the inconvenience.</p> <p>Please be advised that we have escalated your query to the relevant Department.</p> <p>Should you require any further assistance, please do not hesitate to contact us.</p> <p> </p> <p>Kind regards<br />Janine Benjamin</p>