JV
Johan V
1 reviews | Active since Mar 2009
21 Aug 2015, 21:10
Lucky is the worst supervisor ever!
This is the type of person that needs to be fired on the spot! After complaining to the so called supervisor that I have been struggling for 3 days to get my Walka's signal unscrambled, she committed to solve the problem and phone me back at 20:00. Ignoring a customer with a problem is the worst sin, but you probably don't care because you have a monopoly. However, it still makes you pathetic supervisor! Do yourself a favour, and try contacting yourself - its a horrible experience!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Sept 2015, 11:44Hello A_client_u_want,
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations.
We deeply value your relationship with us and are committed to providing you with the highest level of service. Please refer to your personal email address where you can respond with the required information for further assistance.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations.
We deeply value your relationship with us and are committed to providing you with the highest level of service. Please refer to your personal email address where you can respond with the required information for further assistance.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply01 Sept 2015, 11:44
Official
Hello A_client_u_want,
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations.
We deeply value your relationship with us and are committed to providing you with the highest level of service. Please refer to your personal email address where you can respond with the required information for further assistance.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today and discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations.
We deeply value your relationship with us and are committed to providing you with the highest level of service. Please refer to your personal email address where you can respond with the required information for further assistance.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah