Loyalty to DStv does not work.

After being on DStv since it launched , so more than 20 years, I expect better benefits. I was phoned by a Consultant that said as a loyal customer on DStv Premium, there is a Increase in April and they will not Increase my instalment and are offering me a locked premium for 2 years and it is recorded that I can change packages anytime I wish. Obviously I accepted the offer. I am on the DStv App and because of low season I downgraded to Compact and app accepted and informed me I can still enjoy Premium until 11 May which was great. On the 11 May the transition did not take place and I ended up with no signal and had to go to a Service Provider. I was disconnected! I had to pay a penalty of R293.40 and they put me on regular Premium for Compact and not a special premium rate for loyal customers. Would like a special rate as I am a loyal customer and a Pensioner!