Loyal subscriber turned away with broken 3A PVR after 20years loyalty

Multichoice DSTV turned me away with a broken 3A PVR after being 20years loyal suscriber of Indian Bouquet, 15years as Premium Subscriber and 5 years as a Compact Subscriber that pays two access fees. DSTV has provided no reward of being a loyal customer for over 20years, and +/-R240 000 in subscription fees received over this period.

Multichoice DSTV does not value me as a loyal customer, which is very disheartening, and leaves me with the decision to discontinue with the service from January.

Multichoice DSTV continues to reduce the quality and the number of channels, however constantly increases subscription.

I would hope that I am contacted by Multichoice DSTV to reward me with a new PVR just for being a loyal customer for more than 20years or I shall have to stop my subscription and instead switch to Netflix and Disney Plus as a result