Loyal member for 20 year now due to their system error I am being disconnect weekly and charged re connection fees

Natalie Paulse <***> Attachments 12:30 PM (7 minutes ago) to multichoice.sa

I have an explorer with extra view and have been for the past 2 months been disconnected by your system due to a technical issue on your side. I have not only been disconnected but charged a re connection fee although the error is on your side. As per my many conversations from Consultants to Supervisors Managers to get the issue resolved as the system is reading that I have an active PVR which I dont!!! They apologise refusely and still nothing is being done. My decoder has been disconnected again.My payment is via Debit order regularly and never an issue. After calling your system they confirm that I never have an issue with payment.

All I have is a payment plan with explorer then a second payment plan for my dad ( extra view )

Attached is my statements confirming that the deductions f my account and showing how I am being overcharged. I honestly I am so frustrated as this matter is still not being resolved and honestly want to throw this thing against the wall. I have spoken to 45 call centre agents and 10 different supervisors who has still not gotten this issue resolved what should I do as I am totally lost. Please can a compitent agent contact me on *** during working hours and *** after hours.