Loyal Customer Disgusted

Firstly I am utterly disgusted in the service I have been receiving from DSTV, not its consultants but the business as a whole.

In January I received a message from DSTV saying " Get one month free on us! Simply pay your DSTV account on time for the next 3 months" (keeping in mind that I always pay my account on time or before the time". Then in March and April I received a message a message saying "You're still in line to get 1 month on us". I still never took it.

I then decided in June that I will take the promotion I was assured that the one month was still due to me. I never made my normal installment. Every week/ 3days thereafter for the entire month of June my service was disconnected and i had to phone DSTV in order for the subscription to be reconnected. Now if you take my time as well as airtime into consideration I might as well have paid the monthly fee for June.

This is not all...

I called DSTV again on Saturday (29 June 2019) as my DSTV was once again disconnected I was caller No. 83. I then put the phone down as I do not have anymore airtime to waste. I then made the Decision to reduce my package to the smallest package, I made the payment this morning of R150.00. I called in to reconnect my service I held on (wasting my airtime) for 30min and I am told by the team leader I still owe DSTV and this will now again be escalated.

I am beyond disgusted with the service as I have never missed a payment.