1 reviews | Active since May 2020
Loyal Customer Complaint
DStv seems to be one of the only companies that have no empathy during the COVID-19 lockdown. Instead of providing relief they are running business as usual, this is absolutely ridiculous and disgusting. I explained to the consultant I'm battling financially and will have to downgrade from Compact to Family package until my financials stabilize and was told I had to call on my invoice date 02/05/2020 to advise downgrade. I will be cut off and when I call to confirm new package will have to pay reconnection fee. It's ridiculous and I'm totally disgusted after being a loyal client for so long. Multichoice needs a good competitor so they can upgrade there customer loyalty situation.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is an unprecedented moment in our modern lifetime as the world suffers the effects of the covid-19 virus, which has impacted all sectors globally.
We do understand the plight faced by our subscribers during this period to try save financially were they can. We have manually downgraded the services from the DStv Compact package to the DStv Family package.
As a result of the downgrade, there is a credit balance of R112.26. In future you are supposed to call us before your invoice date to ask for a downgrade. We are still required to act and perform our functions within our business rules.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is an unprecedented moment in our modern lifetime as the world suffers the effects of the covid-19 virus, which has impacted all sectors globally.
We do understand the plight faced by our subscribers during this period to try save financially were they can. We have manually downgraded the services from the DStv Compact package to the DStv Family package.
As a result of the downgrade, there is a credit balance of R112.26. In future you are supposed to call us before your invoice date to ask for a downgrade. We are still required to act and perform our functions within our business rules.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,