JE
James E
1 reviews | Active since Sept 2018
20 Sept 2018, 07:37
Loyal customer
I made a payment on the 5-09-2018 at my retail store I ask the cash what my instalment was she advise me it was R939.00 and I then made a payment of R1500.00 yet DSTV keep on suspending my services
I await your feedback ( ********** 508) Loyal customer
Helpful (0)
Replies (3)0
Replies (3)JE
James E's updateReviewer Update
20 Sept 2018, 08:40also now DSTV is taking there own time to assist with my query
JE
James E's update20 Sept 2018, 08:40
Reviewer Update
also now DSTV is taking there own time to assist with my query
DStv (MultiChoice)'s replyOfficial
20 Sept 2018, 09:10Dear James Eckhardt
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Sept 2018, 09:10
Official
Dear James Eckhardt
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Sept 2018, 14:04Good day James Eckhardt
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our recodes indicate that you have been assisted by our consultants that advised you that your recent payment was reversed, and you have been advised of the overdue amount by SMS.
Your payment of R1500.00 is reflecting on your account, however that a month is inefficient to cover your subscription to your payment date of the 30 September 2018.
To reconnect your service, you need to pay an amount of R1265.82. This amount is for period 25 September to 30 October 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply25 Sept 2018, 14:04
Official
Good day James Eckhardt
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our recodes indicate that you have been assisted by our consultants that advised you that your recent payment was reversed, and you have been advised of the overdue amount by SMS.
Your payment of R1500.00 is reflecting on your account, however that a month is inefficient to cover your subscription to your payment date of the 30 September 2018.
To reconnect your service, you need to pay an amount of R1265.82. This amount is for period 25 September to 30 October 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,