LF
Louise F

1 reviews | Active since Mar 2022

24 Mar 2022, 07:13

Louise

At the end of January I downgraded my package from Premium to Compact. My debit order went off for the correct amount for a Compact package end of February but they switched me off for a short payment? Three times during February and March they switched me off and I had to wait on the call for long periods of time at my cost whilst they fix the "error"! This happened again today where I have no service, when I checked my outstanding balance I am in "arrears" and must pay to be able to view DSTV.

I now fully understand why Guest houses have stopped DSTV and moved to Netflix!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Mar 2022, 08:55
Official
Hi Louise,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
LF
Louise F's update24 Mar 2022, 11:24
Reviewer Update
I just got an SMS stating you disconnected me due to no payment!
How long does it take to attend to my problem

I want a credit for all the times I was unable to watch DSTV