Lots of promises, nothing gets done !

I requested a change of ownership on a walka device on 7th Aug. I submitted all required documents, and was told it would take 3 - 4 days. 5 days after submitting the docs, I was advised the certification on the docs was too old and needed to be resubmitted. I did this and now, almost 3 weeks later, still nothing has been done. I have mailed and called and just get nowhere. I keep getting email responses saying they have received my documents and then either the systems are down, or again get told 3 days. The last email I received, 5 days ago informed me the matter had been escalated and would take 3 days !! I fail to understand why this can't just be done, instead of just constantly telling me 3 days ????? Totally unacceptable service.