Lost pvr on system

Good day again!<br> It is now the 4th of January and the query to connect my xtraview decoder X *** have still not been resolved! I cannot get DSTV to find it on the system and connect it. Once again plenty phone calls and many hours of holding on since the previous response without any progress! It's amazing how many times I have been promised that it will be sorted out within the next hour and the supervisor will call me however without any call back! It is unbelievable that there are just no manager that can be spoken too except for emails being sent around without anyone taking responsibility to ensure that the problem gets sorted out! I think the time has come to close my account because the matter is just ridiculous. I can no longer keep on paying for a service that is not being provided. Pathetic! I after all did not delete the decoder off the system and just want the problem fixed too watch DSTV. It is unacceptable to carry on like this?