AS
Amy S
1 reviews | Active since Apr 2013
17 Sept 2017, 12:33
Lost Payment
I have been assisting my neighbour who has recently lost her sister. She called dstv and asked for the details to do an eft payment. This was done end of August. The accounts department have still not bothered to allocate the payment after having received TWO proof of payments. We have called multiple times and all we get told is the account hasn't been paid since mid August. This is ridiculous and pathetic customer service. It is the only eft my neighbour has done by herself and has left her scared to pay any accounts this way in case her money disappears. This needs to be rectified. As if losing a loved one and having to try learn how to do everything isn't bad enough.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Sept 2017, 08:03Dear Amy
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Sept 2017, 08:03
Official
Dear Amy
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Sept 2017, 08:52Dear Amy
Thank you for bringing the matter to our attention.
As discussed, we have allocated the payment of R909 to the account of Mrs TD HIBBERT (5****116). The amount will cover your viewing until the 11th November 2017.
Kindly use your customer number as a beneficiary reference(5****116) when making payments in future.
Further receive the attached link for the change of ownership form: https://www.dstv.com/topic/change-of-ownership-***1.
Once again please accept our sincerest apologies for the inconvenience you may have experienced in this regard.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply18 Sept 2017, 08:52
Official
Dear Amy
Thank you for bringing the matter to our attention.
As discussed, we have allocated the payment of R909 to the account of Mrs TD HIBBERT (5****116). The amount will cover your viewing until the 11th November 2017.
Kindly use your customer number as a beneficiary reference(5****116) when making payments in future.
Further receive the attached link for the change of ownership form: https://www.dstv.com/topic/change-of-ownership-***1.
Once again please accept our sincerest apologies for the inconvenience you may have experienced in this regard.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,