Losing patience with Multichoice's erratic biling methods.

Multichoice is doing it again. On the 25 of November (Sunday) I upgraded to premium. The person who was assisting me told me that the easier way to pay would be to prepare a debit that would go on the 26 November (Monday). On the 26 November my account was debited for R710 paid to an account that reflects on my statements as multichoice as expected. Today they switched off my DSTV saying I have not paid. I checked my account and saw the amount went off and it did not bounce. Now instead of investigating multichoice is acting like I should pay again. This is not the first time something like this happened to me. The last time they even told me that if I choose a debit payment method this would not happen. I took the debit option and they still not allocating my funds or even taking responsibility for their erratic system. After this month I am going back to paying R99 you have not make the experience of premium worth it for me. But do investigate and allocate my funds.