Losing patience

Based on the complaint I sent yesterday 09/04/2018 I still haven't received any feedback from the company in question. Their lack of feedback proves how pathetic they are to their clients. This really shows that their only interest is money and not what clients is requesting them to do. My request to them is just to suspend my service as I'm not watching their repeats that plays on their decoder as simple as that. This delay of their feedback proves that they're going to suspend my service on my date of payment for my subscription as previously said. What surprises me is why are they able to suspend a clients subscription if not paying and in my case I the client is the one that is requesting suspension on my decoder. I'm really losing my patience with multichoice as they only think of their payments and not clients concerns.