Long time viewer first time complainer

<p>The background: On 21 March I contacted a DStv accredited installer to swop my HD PVR and Explora decoders around (ie HD not in lounge but in tv room and Explora not in tv room but in lounge) and installed Catch up plus device.</p> <p>After this installation I have been unable to rent box office movies from either decoder. (I could before!)</p> <p>On two seperate occasions I spend more than 15 min with call centre agents doing all the possible trouble shooting, but alas no joy. On both occasions I was promised a call back, please check call log 11 April at 19:33 and 23/4 17:30. </p> <p>“It is not defeat that destroys you,it is being demoralized by defeat that destroy you.” Imran Khan</p> <p>I then proceeded to the MultiChoice Customer Centre, N1 City (with my Explora decoder just to be safe.) I was issued ticket 2057 at 11:51 and was assisted by a very competent Edwin at cubicle 54. He app**** all his magic; reboot, upgrade anything and everything, no luck ........... my anomaly was escalated and I was promised a box office experience later in the day. (Time for the back office guys to try their magic?) At 12:26 I was issued a reference number ********** 6_i54 .</p> <p>Sung to the tune of "I Still Haven't Found What I'm Looking For" - U2</p> <p>I have tried the call centre/ I have tried the walk in service / Only to watch a movie/ Only to watch a movie/ I have phoned, I have begged/ I have send more than 1 sms/ Only to watch a movie</p> <p>But I still haven't found, The joy from the green button <br />But I still haven't found, What I'm looking for</p> <p> </p> <p>Please excuse the feeble attempt at humor...........Sometimes laughter is the best medicine! </p> <p>Please DStv help me!</p> <p> </p>