LONG TERM CLIENT GETS PATHETIC SERVICE

I have been a customer of DSTV multichoice for over 10 years, diligently paying two Explora's with dual view for as long I can recall.

I wake up on Saturday, 13th October 2018 my primary explora giving me problems whereby it keeps on "loading" forever. I disconnected the decoder and reluctantly took to DSTV Jabulani, and as I expected they didn't disappoint. Teboho told me they couldn't help because, otherwise I had to pay R600 for an exchange.

Well, I decided to try elsewhere. I went to DSTV Maponya, and was assisted by Andile/Andiswa. I explained my situation, and was told that it is a common problem with exploras. And after waiting for sometime, still waiting for a power cable that was being used by her colleague, eventually she tested it trying to reset the decoder without any success. To cut a long story short, Mamzo as she is affectionately called in Maponya, came to my rescue by exchanging my explorer.

Took the explorer home, and tried connecting it. Unfortunately, I kept on getting error code DSTV E48-32. Eventually had to phone DSTV where I was charged R2.85c per minute and exhausted over R100.00 on airtime. Still, there was break through to my problem.

Later on, I discovered that I will be billed R2600 on the 18th of this month. And when I called the DSTV call center, I was told that the lady(Andile/Andiswa) at DSTV Maponya who was exchanging the decoders billed me for November, December and January all at once. As for why, I do not know.

This ridiculous service received from DSTV employees in exception of Mamzo has simply reminded me of why I need to reconsider DSTV as a whole.

If this is what I get as a long term NEVER DEFAULTING customer, good luck to the rest!

If Multichoice want's to help it's competitors such as Netflix, it's doing a fantastic job!

My cancellation will now be processed.

Actually I tried this online with no success.

(So I will try doing this through the long telephonic/email process that I assume they will delay since why should the cancellation be any more efficient than asking for any other service.)