LONG TERM CLIENT GETS PATHETIC SERVICE

I have been a customer of DSTV multichoice for 10 years plus.

I have diligently paid two Explora's with dual view for as long that I can recall.

Additionally I have had my house keeper with her own DSTV connection for many years.

Now for the first time I wan't some help.

Tried to register for the free Showmax.

Did everything they asked.

Error.

Apparently my email or password that I registered was not correct.

Sure I might have made a mistake.

Tried to reset with no luck.

Tried to call with no luck.

Sent an email for the reset request with no luck.

Tried to re-register with no luck.

Called them again with no luck.

(While all of this is happening, in the back of my mind, I think about the fact that I have become absolutely sick of the view time relative to advert time with DSTV.)

This ridiculous service regarding the Showmax registration has simply reminded me of why I need to reconsider DSTV as a whole.

If this is what I get as a long term NEVER DEFAULTING customer, good luck to the rest!

If Multichoice want's to help it's competitors such as Netflix, it's doing a fantastic job!

My cancellation will now be processed.

Actually I tried this online with no success.

(So I will try doing this through the long telephonic/email process that I assume they will delay since why should the cancellation be any more efficient than asking for any other service.)