NM
Nkosana M
1 reviews | Active since Aug 2015
09 Oct 2015, 16:23
Long outstanding refund request.
I made a EFT payment to Multichoice on 29/06/2015 for the premium package. I found out a couple of days later that the amount was not reflected into my account. I then authorized debits from my account from then. I have spend a lot of my time since then trying to retrieve my money. Multichoice's responses is only the generic apology and escalation massage, which I have received more than 10+ times. I have furnished this company with all the documentation they requested. I have gotten to a point where I feel I need to take legal action against them. I was given this reference ***, as a result of my first Hellopeter complaint on the same matter. And to no surprise nothing has happened since.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Oct 2015, 09:17Hello Sirhactor,
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
We are committed to providing you with the highest level of service and liaising with our finance department regarding your payment. Once the payment is traced, it will be allocated back into your DStv account.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Once again, please accept our apology for the poor customer experience.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
We are committed to providing you with the highest level of service and liaising with our finance department regarding your payment. Once the payment is traced, it will be allocated back into your DStv account.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Once again, please accept our apology for the poor customer experience.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 Oct 2015, 09:17
Official
Hello Sirhactor,
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
We are committed to providing you with the highest level of service and liaising with our finance department regarding your payment. Once the payment is traced, it will be allocated back into your DStv account.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Once again, please accept our apology for the poor customer experience.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience with us.
We are committed to providing you with the highest level of service and liaising with our finance department regarding your payment. Once the payment is traced, it will be allocated back into your DStv account.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Once again, please accept our apology for the poor customer experience.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,