Long delay and terrible customer service!

<p>If I had to make the same decision I made two weeks ago to upgrade to DSTV Explora I would definitely NOTmake the same mistake again! Disgusting customer service and total exploitation of the customer is apparently top of the list for this company based on my recent experience. Multichoice is quick to agressively advertise their current special to upgrade to an Explora and recieve a price lock. They promise a 5 day turnaround time but 14 days later I have still not received my decoder. Not once did they call me back after my sms order (only way to order per DSTV). I phoned them 4 times over two weeks to follow up on the order and not once did I get any reaction. I started with someone called Anna and thereafter continued to receive worse and worse service. Notwithstanding threats to report this on social media the call centres just never managed to deliver on their promises. This monopoly needs to be diempowered as it seems their market domination has made them arrogant to the point where they believe their customers need them more than they need their customers. Carry on in this vein Multichoice and you will not survice another three years against Netflix and other streaming services!!!!</p>