NS
Nkuli S
1 reviews | Active since Apr 2015
20 Jan 2017, 22:15
Locked dstv
<p>I paid my dstv from my fnb account with successfully. I have sent several emails to you..Firstly you rejected the statement of my account that was a foto..secondly I sent my wife to show you on your outlet(umthatha) the page that consists this transaction, they requested the whole statement which is page one, why?Page one is confidential and does not have this transaction. I sent a scanned statement that has this transaction to yoy ( call centre)....did I received any feed back? NONE! I am appealing again to you to please contact me with regards to this matter. Its really bad bad service and it should have been sorted long time now. </p>
Helpful (0)
Replies (9)0
Replies (9)
DStv (MultiChoice)'s replyOfficial
21 Jan 2017, 08:06Good day Nkuli KaNkwali WakwaSotwili
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply21 Jan 2017, 08:06
Official
Good day Nkuli KaNkwali WakwaSotwili
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
NS
Nkuli S's updateReviewer Update
21 Jan 2017, 08:24Thanks, please help
NS
Nkuli S's update21 Jan 2017, 08:24
Reviewer Update
Thanks, please help
DStv (MultiChoice)'s replyOfficial
21 Jan 2017, 09:03Good day Nkuli KaNkwali WakwaSotwili
We confirm proof of payment received and escalated to our finance department to be allocated to your account.
Please be advised that we have activated your service on the DStv Compact Package as requested.
Should you require any additional assistance, please do not hesitate co contact us and we will assist you accordingly.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Jan 2017, 09:03
Official
Good day Nkuli KaNkwali WakwaSotwili
We confirm proof of payment received and escalated to our finance department to be allocated to your account.
Please be advised that we have activated your service on the DStv Compact Package as requested.
Should you require any additional assistance, please do not hesitate co contact us and we will assist you accordingly.
Kind Regards
Rupert
Best regards,
NS
Nkuli S's updateReviewer Update
21 Jan 2017, 12:34Its still locked
NS
Nkuli S's update21 Jan 2017, 12:34
Reviewer Update
Its still locked
NS
Nkuli S's updateReviewer Update
21 Jan 2017, 12:41Thanks its working now
NS
Nkuli S's update21 Jan 2017, 12:41
Reviewer Update
Thanks its working now
NS
Nkuli S's updateReviewer Update
27 Jan 2017, 12:58WHY IS MY DSTV LOCKED AGAIN? Why why.. So I wasted my money? Can someone call me ***
NS
Nkuli S's update27 Jan 2017, 12:58
Reviewer Update
WHY IS MY DSTV LOCKED AGAIN? Why why.. So I wasted my money? Can someone call me ***
DStv (MultiChoice)'s replyOfficial
27 Jan 2017, 15:00Good day Nkuli KaNkwali WakwaSotwili
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We confirm that your service has been activated. We currently working on your payment allocation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply27 Jan 2017, 15:00
Official
Good day Nkuli KaNkwali WakwaSotwili
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We confirm that your service has been activated. We currently working on your payment allocation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
NS
Nkuli S's updateReviewer Update
01 Feb 2017, 19:45DStv: We've suspended your services as we've not received a payment. Please pay R700.98 immediately & we'll reconnect you. Dial *120*68584# for where to pay.
Can someone please please explain what's happening here? Where is this R700.98 comes from? Why you have suspended my viewing without me enjoying the January paid fee? Why why. Your call centre agent promised to call me..nothing! Why people you doing this to me?
NS
Nkuli S's update01 Feb 2017, 19:45
Reviewer Update
DStv: We've suspended your services as we've not received a payment. Please pay R700.98 immediately & we'll reconnect you. Dial *120*68584# for where to pay.
Can someone please please explain what's happening here? Where is this R700.98 comes from? Why you have suspended my viewing without me enjoying the January paid fee? Why why. Your call centre agent promised to call me..nothing! Why people you doing this to me?
DStv (MultiChoice)'s replyOfficial
02 Feb 2017, 10:54Good day Nkuli KaNkwali WakwaSotwili
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We tried to contact you without any success
Please be advised that we have activated your service on the DStv Compact Package and adjusted the billing on your account accordingly.
Please refer to your personal email address for more detail pertaining to your concerns.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Feb 2017, 10:54
Official
Good day Nkuli KaNkwali WakwaSotwili
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We tried to contact you without any success
Please be advised that we have activated your service on the DStv Compact Package and adjusted the billing on your account accordingly.
Please refer to your personal email address for more detail pertaining to your concerns.
Kind regards
Rupert
Best regards,