DV
Diné Volkwyn-Heyns
1 reviews | Active since Nov 2017
11 Apr 2020, 06:03
Lockdown DSTV
I've been a loyal customer of DSTV for the last 15+ years. But the service I receive the recent year is pathetic. I'm tired of constant calls to the Customer Care, and most of the time the agent don't have an answer with regards to the Price Lock Queries.
I don't want, but they are forcing me to search for other avenues such as Netflix, Showmax, etc.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Apr 2020, 09:40Hi Diné,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Apr 2020, 09:40
Official
Hi Diné,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Apr 2020, 12:49Dear Diné,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address it with the urgency that it deserves.
As per telecom, kindly note, we have reconnected your services. With regards to what is currently due on the account, we have processed an ad-hoc debit order which will go off your account on 14-04-2020. The account has then been escalated further to our Price Lock team to advise on the amount that will be due up to end of your Price Lock period.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address it with the urgency that it deserves.
As per telecom, kindly note, we have reconnected your services. With regards to what is currently due on the account, we have processed an ad-hoc debit order which will go off your account on 14-04-2020. The account has then been escalated further to our Price Lock team to advise on the amount that will be due up to end of your Price Lock period.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Apr 2020, 12:49
Official
Dear Diné,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address it with the urgency that it deserves.
As per telecom, kindly note, we have reconnected your services. With regards to what is currently due on the account, we have processed an ad-hoc debit order which will go off your account on 14-04-2020. The account has then been escalated further to our Price Lock team to advise on the amount that will be due up to end of your Price Lock period.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address it with the urgency that it deserves.
As per telecom, kindly note, we have reconnected your services. With regards to what is currently due on the account, we have processed an ad-hoc debit order which will go off your account on 14-04-2020. The account has then been escalated further to our Price Lock team to advise on the amount that will be due up to end of your Price Lock period.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,