Loading of account payment

<p>i am very dissapointed with my recent experience to have my monthly installment that i paid via EFT loaded. i paid my account on the due date the 15th of May. I also emailed the proof of payment, yet this made no difference. i kept on getting demand SMSs and have now emailed the proof of payment numerous times to your call centre, help@ ; enquires@; proofofpayment@; this made absolutely no difference. i have called almost every day and each time was assured that it would be sorted. your poor call centre agents have loaded the proof of payment. i even had a mail message on my decoder to say the matter is sorted, only so that the very next day i received another sms demanding payment and my service getting cut again. i have spent a huge amount of money on cellphone calls trying to sort this matter out. I am sure if you log into my account you will be able to view all of this, I have now emailed your call centre again....with absolutely no hope in sight of this being sorted out. saying its poor service is just simply an understatement of the fact. </p>