FF
Firgil F

1 reviews | Active since Jul 2017

05 Jul 2017, 12:50

LNB

<p>I am horrified at DSTV's ******* explanation about the fact that my LNB box attached to the dish is damaged due to the storm and that is now my problem. Yet they insure a minute (comparitively speaking) decoder that is insured against lightning. Any reasonable person with an average or even below acceptable IQ will comprehend that the chances of a decoder being hit or malfunctioning due to lightning as opposed to a dish with it's components are relatively low. DSTV with its monopoly are just continously treating customers like other monopolies do. I just wish that some investor can enter and drive them away. SICK OF THEIR ****!!!!!!!!!!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2017, 13:18
Official

Dear Firgil Fortuin

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2017, 14:34
Official

Dear Firgil Fortuin

We apologise for the frustration caused in this regard.

Please be informed that the insurance only covers the technical fault with the decoder.

Kindly click on the attached link for more information on what does the insurance cover and doesn't cover: https://selfservice.dstv.com/faqs/decoder-insurance

For any installation problems we recommend that you contact an accredited DStv installer to check your installation. Depending on the fault encountered, the installer will advise on what is to be changed.

You can also contact our insurance team for more information regarding claims on ***.

Thank you for taking the time to contact us.

Kind regards

Lebogang

Best regards,