Livid is an understatement.

My explora "died" and i had to drive 220km return just for my decoder to be tested and consequently repaired. Now my xtra view doesnt work because apparently my DSD model is used to communicating with the previous explora of which its a problem i never encountered when i upgraded 3 prebious times. Now im told i have to take back the explora and the DSD back to the service centre for it to be tested and i could pay a fee if there is no problem found on top of the cost of traveling. Its only human to cut your losses and try to do what they recommend. After over an hour on the phone (costs on me for that call) my online services are disconnected and im told my account is on arrears. I mean how did we move from me having a positive balance to arrears in a space of a nightmare call centre service hour? Im told its a system issue of which they cant solve until accounts are on site the following day. Services duly paid for yet denied usage and this could drag further than the envisaged 24hr period. Called in with one issue hoping for it to be resolved, now left with 3 issues: an account on arrears with suspended mobile services, definite incurring of costs to solve an issue that no one is certain it exists and an extra view challenge that never existed before my dear departed explora left me. I have never been so disatisfied with service i get like today. Livid is an understatemt and i wish all this could go with the tone of dissatisfaction that i have right now. Its like paying for your electricity bill and you still get power cuts in the name of trying to fix your problem....