Livid Dstv customer

I have had several problems with dstv regarding my holiday account and the billing thereof. My system that I adopted since having this viewing is to EFT the sum of money needed for the amount of days required. This is besides the monthly Dstv monthly subscription.

So, one morning just before I left for a weekend away I called in to inquire whether my account was in order. To my dismay I discovered DStv, without me being at the house, billed me for two weeks. This was no fault of mine as I followed their procedures by clearly stating how long I want the decoder to be activated. I had to inconvenience myself by going to N1 City Multichoice , laid my complaint and had the issue resolved.

On Saturday the 30th June 2018 I discovered Dstv has overcharged me with more than a R 600.00 . I have not received the usual monthly DStv cell phone monthly notification. It was only by chance that I came across this overcharge.

I contacted Dstv and they acknowledged what they call a system error. I was charged again for the same holiday home issue of almost 5 months ago.

All attempts in the last 3 days to get my money refunded is to no avail. Every Dstv employee you speak to sings the same song . They will spin a story like the matter has been rectified, pending and approved in the event to make the client happy but the money fails to appear in the account.