LIVID!!

Dstv multichoice is ***********!! On the 3rd of January they switched off my decoder,franticly i called them to ask why they did that, they then advised that i am owing R2800.Ofcos to my surprise (since my normal installment is R1200/1300)i was shocked and asked how can it ever be that amount.Now heres the thing,in end July, i specifically went to their offices in centurion to advise them to stop debiting my account from August as i will no longer be working,and i will be paying cash at retail outlets for my dstv. From August,as promised ,i had been paying cash all along which is why my decoder was always playing,now come January they switch it off and advise me i am now owing R2800 because of shortfall payments.I was absolutely shocked how that is so as i have never missed any payments,i spoke to the consultant there,who may i add didnt really know what she was doing,only to be told that DSTV has still been debiting my account thus far,and because of my unpaid debit orders (obviously,because account was empty as i was unemployed hence i told them NOT TO DEBIT) the money always bounced back and because of that,accumulated charges each month up to this R2800 which i am now owing.I was so angry that first of all, who told them to debit my account unauthorised when on the system it clearly states that i am now on cash payment but still they were debiting,secondly,whos fault is it now that i have fees which i didnt even know about as they shouldnt have been debiting from the first place? the whole day on the 3rd i was on the phone with these people,wasting my airtime, as they would not call me back,only for them to tell me they would send my dispute to finance department and i would receive feedback after 48hrs,it is now the 14th of January,and im yet to receive any feedback from them!! my decoder is still off, with no explanation from them, no apologies for debiting my account unauthorised, no nothing!!I am absolutely livid,and disgusted at their service!! I am currently taking this up with the Ombudsman!!