Live chat what a lie.

I have been trying to get a hold of anyone on the "live chat" to assist me in a problem on my dstv now account. And after more than 1hour of waiting and sending msg after msg no responce. I have tried this morning at 6h30 and the only rep**** after 40min and by then I left the site to carry on with work and then at 2 i again tried the live chat but after more then 30min waitng i left the site... Where i only received a msg reply after 9 this night when I tried again to get help... After more than 1hour of waiting for a response I left the site. How is this possible that it is called live chat if there is no one there? Or is that again the way of South Africa services? They want pay but do not want to do the work the job requires? I have taken screenshots of the conversation and time to get reply and I will not be leaving it here. I am not happy with the so called service for dstv at all. All the settings are correct and steps followed given on the internet and payment is up to date and whatsapp option is not helpful at all... Tried that it failed. It only has limited options witch is computer driven and no option to talk to consultant or person.... I have phoned the office nr more than 3 times and every time I hold for 30min or more and use R55 airtime for just waiting for a answer. This is pathetic! And in lockdown tome I don't have the option to go to there office in jhb to resolve this problem.