1 reviews | Active since Mar 2009
Listing me on Credit Bureau
<p>I am seriously so tired of dealing with a bunch of *********** people. You guys have been debited me incorrectly for so long and I have cancelled my debit order and pay via EFT. But I see that you still debited me for BOX office even though I cancelled my debit order. This is ******* and I will take this up much further on every social media I can ( not that I think it will do much since you’ll do not even care what people think ). I have asked previously that you send me a statement which was blatantly ignored.</p> <p> </p> <p>I have paid R1200.00 on the 20/02/2017 plus you debited me another R70.00 for BOX office. Now you send me an SMS to say that you still have not received payment and have had to update my payment profile with the credit bureau. If my credit profile is affected because of your incompetence, then I will take it further and expose your incompetence.</p> <p> </p> <p>Now please send me a statement for the last year and show me where I have not paid cos I have proof of paying every month.</p>
Dear Rodney
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Rodney
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good day Rodney
Please accept our sincerest apologies for any incontinence you may have experienced in this regard.
We currently investigating your billing concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Good day Rodney
Please accept our sincerest apologies for any incontinence you may have experienced in this regard.
We currently investigating your billing concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
This is the reply I received on 24/02
Dear Rodney Nadar,
Thank you for contacting MultiChoice.
With reference to our telephonic conversation, we hereby confirm that your payments dated 13/01/2017 for R1000.00, and 20/02/2017 for R1200.00 were received, however allocated to your residential account as opposed to your Payment Plan account.
This is why your Payment Plan account reflects an outstanding balance to the amount of R3255.40, whilst your residential account sits with a credit balance of R3477.00.
Kindly note that we have submitted requests for payments made to your residential account totaling to R3255.40, to be transferred to your Payment Plan account.
These requests are currently pending approval, and your account should be up to date once these are approved.
Your BoxOffice payment method has been changed to cash, please be reminded to send us your statement request after 22/03/2017 as agreed.
We have also escalated your case to the Price Lock division so they can contact you, and confirm the status of your account.
Please accept our apologies for all of the inconvenience experienced with regards to your account, your continued support and loyalty to MultiChoice is highly appreciated.
Kind regards
Mitta Doyoyo
This is the reply I received on 24/02
Dear Rodney Nadar,
Thank you for contacting MultiChoice.
With reference to our telephonic conversation, we hereby confirm that your payments dated 13/01/2017 for R1000.00, and 20/02/2017 for R1200.00 were received, however allocated to your residential account as opposed to your Payment Plan account.
This is why your Payment Plan account reflects an outstanding balance to the amount of R3255.40, whilst your residential account sits with a credit balance of R3477.00.
Kindly note that we have submitted requests for payments made to your residential account totaling to R3255.40, to be transferred to your Payment Plan account.
These requests are currently pending approval, and your account should be up to date once these are approved.
Your BoxOffice payment method has been changed to cash, please be reminded to send us your statement request after 22/03/2017 as agreed.
We have also escalated your case to the Price Lock division so they can contact you, and confirm the status of your account.
Please accept our apologies for all of the inconvenience experienced with regards to your account, your continued support and loyalty to MultiChoice is highly appreciated.
Kind regards
Mitta Doyoyo
And my e-mail reply to that. And nothing has been done with no reply yto my mail.
Good day,
Please confirm that the payments have been transferred as advise below. I now am receiving an SMS to says that payment has been returned by my Bank. What is going on here now?? I do not have a debit order facilty so why are you guys trying to take money from my Bank. We already discussed this over the phone. You will be responsible for any Bank charges. Please make sure that the credit is transferred to the correct and plan. I know that this is the last month for the payment plan, so please confirm this with a statement.
Rodney
And my e-mail reply to that. And nothing has been done with no reply yto my mail.
Good day,
Please confirm that the payments have been transferred as advise below. I now am receiving an SMS to says that payment has been returned by my Bank. What is going on here now?? I do not have a debit order facilty so why are you guys trying to take money from my Bank. We already discussed this over the phone. You will be responsible for any Bank charges. Please make sure that the credit is transferred to the correct and plan. I know that this is the last month for the payment plan, so please confirm this with a statement.
Rodney